How can we help you?
See below for all of our frequently asked questions!
How do i make a referral?
Together We CIC accepts referrals from many sources, self referral, from a GP or other professional and others.
Visit the Talk page or Resources Page to download a copy of our referral from.
Or contact us via phone 0808 196 1773 or email us info@togetherwe.uk for more information.
What is the waiting time for an assessment?
Together We are a very busy service, at times we may need to close referrals to ensure we are working safely.
Our waiting times are subject to constant change due to high volumes of referrals. To enquire about wait times please email referral@togetherwe.uk
If you referral to the service and have received a confirmation that your referral is being processed please wait 8 weeks until contacting the service for an update.
Is there a cost for Together We services?
All of our services are free!
As a non for profit we are highly dependent on donations so please consider making a donation. You can do this by using our local giving page.
What is a Recovery College?
A Recovery College is a number of courses and groups which have been designed to help support an individual's recovery from mental health through learning and education that is co-produced by people with lived experience and professionals.
To speak with a member of our North Cumbria Recovery College team use the contact us section on the website, call 0808 196 1773 or email hello@ncrecoverycollege.org.
What is the age range for support?
What happens if I can't make an appointment?
We understand that sometimes things do pop up at the last minute which means you can no longer attend your appointment.
If this is the case, please do let your practitioner know by either contacting them directly, calling us on 0808 196 1773 to speak with one of our admin staff.
Admin can then pass this message over to your practitioner who will contact yourself to reschedule that appointment.
How many sessions will I have?
Together We Talk- Typically a practitioner may offer between 6-12 sessions for Talk support, however this is different for everyone and can be discussed with your practitioner.
Sessions will be designed around the initial assessment which will be conducted at your first appointment with Together We.
From here practitioners can look at your goals and design your sessions to best support and help you to improve your mental and physical health and wellbeing.
You can learn more about how to use our services here: Together We Talk contract
Will my sessions make me feel better?
Together We supports individuals to empower themselves to find recovery within their mental health and physical health problems- Therefore the practitioner will work with you on what your better looks like and we will strive towards that.
Can I bring my children to sessions?
Recovery College- Children are not permitted to attend any Adult Recovery College sessions or groups.
We have a number of family options within our WCMHP Recovery College, however some sessions are parents only- you will be advised upon booking.
Together We Talk- To be discussed with your practitioner.
Together We Carry- Yes! we love to see babies, please do speak to your practitioner if you need to bring older children as we may need to move rooms or change your appointment time.
Will I need to take time off work to attend?
Together We Talk- Discuss with your practitioner.
Recovery College- RC have online and in person sessions which take place outside of normal working hours.
Or we can provide you with an appointment email or letter if your employer requires proof of appointment.
Will you keep things private?
As a mental health provider, we agree to keep all confidential information strictly confidential but we do have exceptions to this, particularly if a person discloses risk of harm or abuse.
Additionally, we share data with health care professionals with consent and the mental health services data set.
You can learn more about our promise to you within our: Confidentiality Agreement for Together We services
Have a question or query which isn't answered above?
Contact us using our contact form and we would be happy to help with any questions or queries you have.